Privacy Policy & Terms of Use

Effective Date: July 16, 2025
Last updated: July 16, 2025

Welcome to the Inicio Living App. To continue using our platform, please read and accept the following policy and terms. Your use of the app constitutes agreement with the terms outlined below.

Privacy Policy Summary

We collect and use your personal information to:

• Process secure rent and deposit payments
• Handle maintenance and service requests
• Communicate important updates about your lease, building, or amenities
• Improve our app experience and functionality
  
  

Data We Collect:

• Name, address, email, phone number
• Rent payment history and linked financial information
• Maintenance and service request details (including photos or videos)
• App usage data, device type, crash reports
• Communications via chat, email, or SMS

All data is encrypted and stored securely. Financial transactions are processed via PCI-compliant third-party providers like Plaid, Stripe, or equivalent.

Data Sharing & Consent Statement

We only share your data when necessary to provide you services:

• With payment processors for rent and deposit handling
• With maintenance contractors to fulfill work orders
• With our internal property management team for operational purposes
• With legal authorities when required by law

We do not sell your data or use it for advertising.

You can request a copy of your personal data or account deletion by contacting: privacy@inicioliving.com

Uploaded Photos & Media

You grant us a non-exclusive right to use any images, video, or media submitted through maintenance or service requests solely for:

• Diagnosing issues
• Assigning contractors
• Internal quality assurance

We will never share or repurpose your content beyond these uses without your written consent.

Location Services

The app may request access to your device’s location only when needed to:

• Confirm property location for service tickets
• Prevent fraud or unauthorized use

You can manage location permissions in your device’s settings.

Communications Consent

By using the app, you consent to receive:

• Transactional emails and text messages related to your tenancy
• In-app alerts about maintenance, rent, and community updates

Standard carrier data and message rates may apply. You may opt out of non-essential messages at any time.

Children’s Privacy

This app is not intended for users under 13 years of age. We do not knowingly collect information from minors. If you believe we have inadvertently collected such data, please contact us for prompt deletion.

Limited Liability Statement

• The app is provided “as is” without warranties of any kind.
• Inicio Living is not responsible for outages, data loss, or errors caused by third-party providers.
• You are responsible for protecting your account credentials.
• In no case shall Inicio Living, its affiliates, or contractors be liable for indirect, incidental, or consequential damages resulting from app usage.
  
  

Arbitration & Governing Law

Any disputes or claims related to your use of the app shall be resolved by binding arbitration in the County of [Insert County], State of [Insert State], in accordance with the rules of the American Arbitration Association. You waive the right to a trial by jury or participation in class actions.

This agreement is governed by the laws of the United States and the State of [Insert State].

App Store & Platform Compliance

This app is developed and operated by Inicio Living, LLC. It is not affiliated with, endorsed by, or operated by Apple Inc., Google LLC, or any of their subsidiaries. Transactions processed via third-party services (such as Stripe or Plaid) are subject to their respective terms and privacy policies.